Like any office, a contact center can be a stark, clinical space to work in. These are great ideas for customer service appreciation week if you are on a tight budget and will help your support and call center team feel appreciated and acknowledged. And the way to inspire that attitude is to go above and beyond yourselves when it comes to how you treat your agents.īelow you’ll find a series of recommendations for how you can celebrate customer service week on a budget. What would these employees need to inspire them to treat customers this way? That’s when we put in place a commitment to the Golden Rule: treating people with the dignity and respect that they’re entitled to, creating a work environment that led everybody to rise to their best self, creating a team spirit that everybody recognized their particular role was crucial in performing this level of service we were talking about.”Ī truly world-class customer experience requires customer support teams to go above and beyond their standard KPIs-to go out of their way to do something special that sticks in the minds of your customers, and keeps them coming back long after the experience is over. And the way to inspire that attitude is to go above and beyond yourselves when it comes to how you treat your agents.Īs Isadore Sharp, founder and chairman of Four Seasons Hotels And Resorts explains, “I f we were asking to perform at this high level, we had to make sure we gave them what they needed. A truly world-class customer experience requires customer support teams to go above and beyond their standard KPIs - to do something special that sticks in the minds of your customers and keeps them coming back long after the experience is over. And they credit a lot of their success to their Golden Rule: treating their employees with dignity and respect, in a way that inspires them to perform at their best. Luxury hotel brand Four Seasons is famous for their world-class level of service. Celebrate customer service week because your customers will feel the impact And if that’s not enough of an ROI, 68% of customers said they would pay more for a product or service if the company provides good customer service. Your customer support team are the ones on the front line, helping your customers through their issues, and the experience they give to your customers is one of the key deciding factors influencing whether they’ll purchase from you again and how much they’re willing to pay.Īccording to our recent customer survey statistics, more than 50% of customers will consider a company’s customer service record when deciding who to purchase from, and 92% will switch to a competitor after 3 (or fewer) poor service experiences. When a customer reaches out, it’s usually for one of two things: either they have a question or they have a problem. Celebrate customer service week because your service agents are your last line of sales and marketing Celebrate customer service week because your service agents are often your first line of brand defense, and your last line of sales and marketing. They’re an integral part of how a company functions as well, and they deserve to be celebrated and recognized. The people who work in customer service are more than just an important part of a consumer’s life.
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